ASEAN Privacy Kit: Indonesia Module

Editable workbooks and templates are in English. English and Bahasa Indonesia quick-start guides and bilingual legal PDFs are included. Use Excel and Word or compatible software, plus a PDF reader.

Use Excel and Word or compatible software, plus a PDF reader.

Single Organisation covers internal use by one legal entity. Group companies are separate legal entities and are not automatically included. Consultant permits use with up to ten distinct client organisations under the supplied licence. Adapted working copies may be provided for those clients' internal use. Clients may not resell the toolkit or use it for their own consultancy clients.

Terms of Sale / Clause 5

Email us within 14 calendar days after payment if you were charged twice for the same intended purchase, or if a supplied file is defective or materially not as described. Include your order reference, the purchasing email and a short explanation. Do not send payment-card details or unrelated personal data.

We will refund a verified duplicate charge. For a defective or misdescribed file, we will first offer a correction or replacement within a reasonable time and without undue inconvenience. If we cannot fix the problem, we will refund the affected product price. You do not need to wait for attempted repairs before reporting the problem within the 14-day period. This is our contractual refund policy, not a statement of the statutory remedy period.

We do not offer change-of-mind refunds unless mandatory law requires one. The 14-day request window and the opportunity to repair do not reduce any mandatory refund, cancellation, compensation or other remedy. Mandatory law takes priority, including UU No. 8 Tahun 1999 Pasal 18 and 19 where applicable. [T2]

For the grounds in PP 80/2019 Pasal 69 ayat (2) huruf a-e, you retain at least two working days after receipt of the files to request an exchange or cancellation. The 14-day policy does not shorten this minimum if delivery is delayed. Any wider rights under mandatory law remain available. Source: PP 80/2019 Pasal 69 ayat (1)-(2). [T1]

To request cancellation or return of nonconforming files, email sentragrd@gmail.com with the order reference and reason. We will confirm receipt, assess the request and explain the applicable correction, replacement, cancellation or refund. No physical return is needed. Before payment, you can cancel by leaving checkout. After payment, the rights and policy in this clause apply. Source: PP 80/2019 Pasal 53 ayat (1) huruf g-h. [T1]

Platform refunds. A refund that the checkout platform grants under its own policy applies in addition to this clause and is not limited by it. If the platform has refunded a purchase, we will not refund the same amount again. If a purchase is refunded in full, by the platform or by us, the licence for that purchase ends on the refund date and you must stop using and delete the files from that purchase (ASEAN Licence, clause 3). A partial refund or the refund of a duplicate charge does not end the licence for the purchase you keep.

Read the full Terms of Sale and cited sources

Support is asynchronous and by email only: sentragrd@gmail.com. We do not offer calls. Do not email payment-card details or unrelated personal data.

This is a readiness and documentation tool. It is not legal advice and does not guarantee compliance or a regulatory outcome. You remain responsible for your compliance decisions, adaptation and implementation.